At Pinaken, we are committed to providing you with high-quality products and a seamless shopping experience. To ensure transparency and clarity, we have outlined our Return and Exchange Policy below.

Please read this policy carefully before making a purchase.

Return and Exchange Policy

We exclusively entertain exchanges, not returns, for damaged products or instances where an incorrect item has been dispatched. Should you receive a damaged item, kindly notify our Customer Support Team within 72 hours of order receipt to commence the exchange procedure. For damaged product exchanges, a mandatory unboxing video is required as proof. The video must explicitly display the package seal being torn in front of the camera; failure to meet this criterion will render the unboxing video invalid, and the exchange request will not be processed under any circumstances. Strict adherence to this policy is essential for initiating the exchange process.

Cancellation Policy

Please note that once an order is placed on our website, we do not provide a cancellation policy. We begin
processing orders as quickly as possible to ensure timely delivery to our customers. Therefore, we
recommend reviewing your order carefully before finalizing the purchase.

Contact Us

If you have any questions or need assistance with returns, exchanges, or any other matter, please contact
our Customer Support Team at help@pinaken.in or +91 7011842131.

By making a purchase on our website, you acknowledge that you have read and agreed to our Return and Exchange Policy, including the terms related to damaged products and our cancellation policy.